If you’ve walked into a Target recently and felt like the employees were being unusually attentive—or perhaps aggressively friendly—you aren’t imagining things. A massive operational shake-up is underway at the retail giant as of February 2026, and it’s changing everything from the way staff interact with you to the products lining the shelves.
Viral reports from store floors are confirming the rollout of a controversial new engagement mandate known as the “10-4 Rule.” Combined with a massive overhaul of the beauty department and significant leadership changes, your casual Target run is getting a serious makeover. Here is the untold story behind the smile.
Deep Dive: The Strategy Behind the Shake-Up
The “10-4” Mandate
At the center of the online buzz is the new customer service policy aimed at boosting engagement. Under the 10-4 Rule, employees are reportedly instructed to:
Acknowledge customers non-verbally (smile, wave, or make eye contact) when they are within 10 feet.
Verbally greet customers once they are within 4 feet.
While corporate leadership frames this as a way to elevate the “guest experience” and build trust, social media has been flooded with mixed reactions. Some shoppers appreciate the welcoming vibe, while others—and many employees—have criticized it as “forced behavior” that adds pressure to an already demanding job.
The “Post-Ulta” Beauty Era
While the popular partnership with Ulta Beauty is set to conclude later this year, Target isn’t waiting around. This month, the retailer unveiled its largest-ever Spring beauty assortment to fill the gap. This includes the exclusive launch of viral K-Beauty brand I’m Meme and over 3,000 new products. This aggressive pivot signals Target’s plan to reclaim its status as a standalone beauty destination before the Ulta store-in-store concepts officially wind down.
The CEO & The Cuts
Driving these changes is Michael Fiddelke, who officially took the reins as CEO in February 2026. His strategy involves a “back-to-basics” approach to retail. To fund these in-store improvements—including more payroll hours for floor staff—the company made the difficult decision to cut approximately 500 corporate roles. The goal is clear: move resources from the headquarters directly to the store floor to fix issues like out-of-stock items and long checkout lines.
The Impact: What It Means For You
For the average shopper, these changes are a double-edged sword. On one hand, you can expect better inventory availability and a flood of exciting new beauty brands that were previously hard to find in the US. On the other, the shopping experience might feel more “managed” than before. The laid-back, browse-at-your-leisure vibe is being traded for a high-touch service model designed to compete with premium retailers. Whether this new, hyper-friendly version of Target wins over the public or feels too curated remains to be seen, but one thing is certain: the Bullseye is moving.
Leave a Reply